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Frequently Asked Questions
Yes, a minimum deposit of $75.00 is required to reserve equipment on invoices totaling up to $500.00.
For reservations over $500.01 to $2,499.99 will be required to pay a deposit of 25%.
Order with an invoice total of more than $2,500.00 will be required to pay a deposit of 30% of the cart total.
All deposits are nonrefundable but are valid for 12 months from the booking date.
For reservations over $500.01 to $2,499.99 will be required to pay a deposit of 25%.
Order with an invoice total of more than $2,500.00 will be required to pay a deposit of 30% of the cart total.
All deposits are nonrefundable but are valid for 12 months from the booking date.
Before your event date, please take the time to ensure your setup area is:
- Free from animal feces
- Free from debris natural and unnatural
- Clear of any sharp objects, sticks, and branches
- Level without any steep inclines, declines, holes, or dips
We strongly suggest measuring and clearing your setup area(s) to the above guidelines to avoid a Truck Turn Around Fee/Deposit Forfeiture.
Typical delivery time frames assigned are:
8:00 am – 12:00 noon
9:00 pm – 1:00 pm
10:00 am – 2:00 pm
Please ensure you are available via the telephone number(s) you have provided on your event date. Your driver will contact you 20 – 30 minutes before their arrival.
When the driver arrives at your home, they will call you a second time to inform you of their arrival. If the driver cannot reach you via telephone after 15 minutes, the driver will continue their delivery route.
Accommodating redelivery is based on the truck's delivery schedule and route availability. A truck turnaround fee (of at least $75.00) will be assessed/your deposit may be forfeited. You will need to contact our office for redelivery at (301)375-8892 to reschedule your delivery.
At the time of your delivery, an adult aged 18 years or older must be present. This individual will instruct the driver on setting up the rental equipment.
After being instructed on where to set up the equipment, your driver will not move the equipment to another area. To have equipment moved, you will need to contact the office. An additional fee for the movement of the inflatable will be assessed.
A standard (3 prong) 110 outlet within 100' of the setup area is required for operation. To determine the number of outlets your setup requires contacting our office or looking at your item's description (s). The designated outlet(s) should be for the sole use of the equipment to avoid tripping your event location's circuit breaker. Generators are available for rent at $160.00 each (if reserved before your event date) if you do not have adequate electrical access/power. Power issues are considered the Customer's responsibility if a generator is not reserved. Your driver will allow you 15 minutes to resolve any power issues.
Most of our equipment requires ground anchors (ground stakes or sandbags). Ground stakes can penetrate the ground 18" – 24". If you have an underground water sprinkler system or lines, we suggest opting for sandbags. Suppose you would not like to use sandbags to anchor the equipment and have an underground water sprinkler system. In that case, you will be required to sign the "Sprinkler Waiver Form" releasing Backyard Amusements from any damages to your underground water sprinkler system.
All inflatables under our "Bounce House" tab require eight (8) sandbags. Other inflatable equipment varies, and for a correct sandbag count, don't hesitate to contact our office at (301) 375-8892.
- Free from animal feces
- Free from debris natural and unnatural
- Clear of any sharp objects, sticks, and branches
- Level without any steep inclines, declines, holes, or dips
We strongly suggest measuring and clearing your setup area(s) to the above guidelines to avoid a Truck Turn Around Fee/Deposit Forfeiture.
Typical delivery time frames assigned are:
8:00 am – 12:00 noon
9:00 pm – 1:00 pm
10:00 am – 2:00 pm
Please ensure you are available via the telephone number(s) you have provided on your event date. Your driver will contact you 20 – 30 minutes before their arrival.
When the driver arrives at your home, they will call you a second time to inform you of their arrival. If the driver cannot reach you via telephone after 15 minutes, the driver will continue their delivery route.
Accommodating redelivery is based on the truck's delivery schedule and route availability. A truck turnaround fee (of at least $75.00) will be assessed/your deposit may be forfeited. You will need to contact our office for redelivery at (301)375-8892 to reschedule your delivery.
At the time of your delivery, an adult aged 18 years or older must be present. This individual will instruct the driver on setting up the rental equipment.
After being instructed on where to set up the equipment, your driver will not move the equipment to another area. To have equipment moved, you will need to contact the office. An additional fee for the movement of the inflatable will be assessed.
A standard (3 prong) 110 outlet within 100' of the setup area is required for operation. To determine the number of outlets your setup requires contacting our office or looking at your item's description (s). The designated outlet(s) should be for the sole use of the equipment to avoid tripping your event location's circuit breaker. Generators are available for rent at $160.00 each (if reserved before your event date) if you do not have adequate electrical access/power. Power issues are considered the Customer's responsibility if a generator is not reserved. Your driver will allow you 15 minutes to resolve any power issues.
Most of our equipment requires ground anchors (ground stakes or sandbags). Ground stakes can penetrate the ground 18" – 24". If you have an underground water sprinkler system or lines, we suggest opting for sandbags. Suppose you would not like to use sandbags to anchor the equipment and have an underground water sprinkler system. In that case, you will be required to sign the "Sprinkler Waiver Form" releasing Backyard Amusements from any damages to your underground water sprinkler system.
All inflatables under our "Bounce House" tab require eight (8) sandbags. Other inflatable equipment varies, and for a correct sandbag count, don't hesitate to contact our office at (301) 375-8892.
RESIDENTIAL DEPOSIT & CANCELLATION POLICY: All residential events must be cancelled within 24 hours of the event’s start time in order to be eligible for a raincheck, which can be applied up to 12 months from the date of booking. All residential deposits paid towards the total balance is refundable up to 14 calendar days prior to the event.
COMMERCIAL DEPOSIT & CANCELLATION POLICY: All commercial events must be cancelled within 72 hours of the event’s start time in order to be eligible for a raincheck, which can be applied up to 12 months from the date of booking.
If you would like to cancel your order, send an email to Cancellations@BackyardAmusements.com during the cancellation window.Please ensure that your cancellation notice has been sent from your email address that we have on file and contains the following information:
- Event date
- Invoice Number
- Your first and last name
- Your telephone number
Yes, you must electronically sign the hold harmless binder and operator safety agreement prior to the delivery and setup of your equipment.
Backyard Amusements, LLC accepts Visa, MasterCard, Discover and American Express.
The balance of your rental is due prior to the setup of the equipment.
Residential Reservations:
Reservations $1000.00 or more will be assessed a 3.5% processing fee if paid by credit/debit card.
Commerical/Non-Residential Reservations:
All Reservations regardless of dollar amount will be assest a 3.5% processing fee if paid by credit/debit card.
***We DO NOT accept personal checks or CashApp, Venmo, Zelle, PayPal, or Apple Pay as a form of payment***
The balance of your rental is due prior to the setup of the equipment.
Residential Reservations:
Reservations $1000.00 or more will be assessed a 3.5% processing fee if paid by credit/debit card.
Commerical/Non-Residential Reservations:
All Reservations regardless of dollar amount will be assest a 3.5% processing fee if paid by credit/debit card.
***We DO NOT accept personal checks or CashApp, Venmo, Zelle, PayPal, or Apple Pay as a form of payment***
At Backyard Amusements we guarantee clean and safe equipment. Each piece of equipment is cleaned and properly sanitized before and after each use by:
- Vacuuming to remove debris
- Sanitizing with a cleaning solution
- Spraying with a disinfectant aerosol
The cleanliness and upkeep of our equipment is one of our many qualities that has set us apart from our competition for over 15 years.
- Vacuuming to remove debris
- Sanitizing with a cleaning solution
- Spraying with a disinfectant aerosol
The cleanliness and upkeep of our equipment is one of our many qualities that has set us apart from our competition for over 15 years.
Backyard Amusements delivers free of charge on orders of at least $100.00 to areas within a 20-mile radius of our warehouse. (4540 Printers Court, White Plains, MD, 20695) If your location is outside of our free delivery radius, a Travel Fee will be applied, and an increased order minimum may apply.
Absolutely! We are happy to provide a copy of our insurance binder upon request. Although some of our competitors choose to operate without insurance we are covered which means you are covered! Proof of Insurance can be provided at no additional cost; however, Additional Insured Certificates are additional.
**DID YOU KNOW???**
Most States and Municipalities require amusement companies to carry insurance and be registered in order to provide equipment/entertainment for a Public/Large Event. A Public Event/Large Event is defined as any event outside of a private home birthday party/celebration. Operating outside of your State or Municipality's laws can result in your event being shut down, expensive fines, or prison time.
**DID YOU KNOW???**
Most States and Municipalities require amusement companies to carry insurance and be registered in order to provide equipment/entertainment for a Public/Large Event. A Public Event/Large Event is defined as any event outside of a private home birthday party/celebration. Operating outside of your State or Municipality's laws can result in your event being shut down, expensive fines, or prison time.
The Technology Fee is a 2% charge applied to each electronic payment transaction. It helps cover the cost of our digital payment processing system, which allows us to offer a smooth, secure, and high-quality experience when booking.
The only way to waive the Technology Fee is by paying with cash or check. For residential events, please note that checks must be received in our office at least 7 calendar days prior to the event to be accepted.
Actual Size – The exact size of the equipment without ground anchors, blowers etc.
Setup Area – The amount of space your driver will need in order to setup the equipment including ground anchors, blowers etc.
Setup Area – The amount of space your driver will need in order to setup the equipment including ground anchors, blowers etc.
Yes, a gymnasium, coliseum, or firehouse is a great place to setup an inflatable, especially during the winter months or during inclement weather. Some equipment such as our Trackless Train, and the BYA Game Truck is for outdoor use only.
Yes, we can deliver equipment to a public park. It is the Customer’s responsibility to ensure the Park allows inflatables or the equipment ordered and that they acquire all necessary permitting for park.
Backyard Amusements can provide Additional Insured Certificates upon request for an additional charge of $50.00. On your request for the Additional Insured Certificate you must include the following information:
Company’s Name
Company Representative’s Name
Mailing Address
**Please note** Additional Insured Certificate does not cover for personal or residential events.
Backyard Amusements can provide Additional Insured Certificates upon request for an additional charge of $50.00. On your request for the Additional Insured Certificate you must include the following information:
Company’s Name
Company Representative’s Name
Mailing Address
**Please note** Additional Insured Certificate does not cover for personal or residential events.
In the event of inclement weather please follow these important steps:
1. Deflate all inflatables by shutting off the blower
2. Evacuate participants
3. Stop the use of equipment until the inclement weather has passed
Once the inclement weather has passed, please follow these important steps:
1. Check the equipment to ensure it has not been damaged and is safe to still use and operate.
2. If you have rented an inflatable piece of equipment turn the blower on to inflate the inflatable.
3. After the inflatable has been inflated for 15 minutes dry the interior surface with a towel. (Vinyl is very slippery when wet)
4. Once the interior surface is dry the inflatable equipment can be utilized again.
Note* The seams on the inflatable will bubble when inflating the inflatable; however, these are air bubbles not caused by cleaning solutions.
If you have any additional questions or concerns, please feel free to contact the Backyard Amusements Management Team at (301) 375-8892 or by sending us an email at Info@BackyardAmusements.com
1. Deflate all inflatables by shutting off the blower
2. Evacuate participants
3. Stop the use of equipment until the inclement weather has passed
Once the inclement weather has passed, please follow these important steps:
1. Check the equipment to ensure it has not been damaged and is safe to still use and operate.
2. If you have rented an inflatable piece of equipment turn the blower on to inflate the inflatable.
3. After the inflatable has been inflated for 15 minutes dry the interior surface with a towel. (Vinyl is very slippery when wet)
4. Once the interior surface is dry the inflatable equipment can be utilized again.
Note* The seams on the inflatable will bubble when inflating the inflatable; however, these are air bubbles not caused by cleaning solutions.
If you have any additional questions or concerns, please feel free to contact the Backyard Amusements Management Team at (301) 375-8892 or by sending us an email at Info@BackyardAmusements.com
We guarantee that your Credit Card transactions are safe and secure. You do not have to be concerned. We also guarantee the safety of any information you provide us.
Your Safety and Security are Important To Us
What will you do with my personal information? How know's
We are very concerned about how other web sites use our personal information (name, e-mail address, preferences, etc.). The, owner of Backyard Amusements, LLC is committed to your privacy. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone else. We are committed to protecting your privacy. We do not share or disclose any mobile information provided by you, including phone numbers, with third parties or affiliates for marketing or promotional purposes.
We only use your e-mail address and, any other information you elect to provide us, to better serve you and to keep you informed about changes in our site, party and rental ideas and suggestions, or new products and special pricing only available to our customers and newsletter members . You can rest assured that your information is safe with us. We look forward to serving you.
Official Privacy Policy Statement:
This is the web site of www.backyardamusements.com
Our postal address is
4540 Printers Court
White Plains, MD 20695
We can be reached via e-mail at CSR.BackyardAmusements@gmail.com
or you can reach us by telephone at (301) 375-8892
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.
If you supply us with your postal address or telephone numbers on-line during your order, you will only receive postal or telephone contact from us with information regarding orders you have placed on-line.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.
Is it really safe for me to use my credit card?
Yes, it is. Shopping at www.backyardamusements.com is extremely safe. We guarantee you 100% safety when you use your credit card with us. You must be on our secure server software on a completely separate compartment of our system and your computer must accept cookies or you will be unable to order. That way we are able to guarantee your credit card purchase. You will never have to pay for any unauthorized charges made to your card as a result of shopping with us at www.backyardamusements.com
What makes it so safe?
Technology is secure and stable: The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their web sites and in their software. The software takes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office. This system is actually safer than giving it out over the telephone or sending a fax.
All the big guys are using the same software: Companies like Amazon.com, AT&T, Dell Computers, etc. are using the same software. They have millions of customers who safely shop without experiencing credit card fraud. Since we started, we have had thousands of customers order without any credit card fraud at all. You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card's safety.
Still rather not use your card on the internet?
You are welcome to print your order and fax it to us with your payment information.
Or mail it to us at:
Backyard Amusements, LLC
4540 Printers Court
White Plains, MD 20695
Remember to include your credit card information or check. (Just cut-n-paste this address into your word processor and make a label for your envelope.)
Or feel free to contact us at (301) 375-8892 to place your order
Credit Card Guarantee
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, Backyard Amusements, LLC will reimburse you for that amount, up to the full $50.00. www.backyardamusements.com will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with www.backyardamusements.com while using our SSL secure server.
In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.
Click here to start Shopping
Backyard Amusements, LLC provides live support during Business Hours to answer all your questions about your moon bounce, bounce houses, slides and other rental needs. To speak to a member of our friendly staff about inflatable party rentals, please call (301) 375-8892. We are ready to assist you and answer your questions.
Thank you for visiting Backyard Amusements, LLC - your source party supplies, rentals, and bounce houses and water slides.
Your Safety and Security are Important To Us
What will you do with my personal information? How know's
We are very concerned about how other web sites use our personal information (name, e-mail address, preferences, etc.). The, owner of Backyard Amusements, LLC is committed to your privacy. As a result, we will always make sure that any information you elect to provide us is kept confidential. We pledge that we will never provide that information to anyone else. We are committed to protecting your privacy. We do not share or disclose any mobile information provided by you, including phone numbers, with third parties or affiliates for marketing or promotional purposes.
We only use your e-mail address and, any other information you elect to provide us, to better serve you and to keep you informed about changes in our site, party and rental ideas and suggestions, or new products and special pricing only available to our customers and newsletter members . You can rest assured that your information is safe with us. We look forward to serving you.
Official Privacy Policy Statement:
This is the web site of www.backyardamusements.com
Our postal address is
4540 Printers Court
White Plains, MD 20695
We can be reached via e-mail at CSR.BackyardAmusements@gmail.com
or you can reach us by telephone at (301) 375-8892
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.
If you supply us with your postal address or telephone numbers on-line during your order, you will only receive postal or telephone contact from us with information regarding orders you have placed on-line.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.
Is it really safe for me to use my credit card?
Yes, it is. Shopping at www.backyardamusements.com is extremely safe. We guarantee you 100% safety when you use your credit card with us. You must be on our secure server software on a completely separate compartment of our system and your computer must accept cookies or you will be unable to order. That way we are able to guarantee your credit card purchase. You will never have to pay for any unauthorized charges made to your card as a result of shopping with us at www.backyardamusements.com
What makes it so safe?
Technology is secure and stable: The software we use in the order compartment of our system (SSL) is the standard for this industry. All of the major browsers support it and promote how well it works at their web sites and in their software. The software takes the data that you provide and encrypts it in a special coding system that can only be interpreted by our system in our office. This system is actually safer than giving it out over the telephone or sending a fax.
All the big guys are using the same software: Companies like Amazon.com, AT&T, Dell Computers, etc. are using the same software. They have millions of customers who safely shop without experiencing credit card fraud. Since we started, we have had thousands of customers order without any credit card fraud at all. You can feel comfortable that the same precautions taken at the big companies are being taken here to ensure your card's safety.
Still rather not use your card on the internet?
You are welcome to print your order and fax it to us with your payment information.
Or mail it to us at:
Backyard Amusements, LLC
4540 Printers Court
White Plains, MD 20695
Remember to include your credit card information or check. (Just cut-n-paste this address into your word processor and make a label for your envelope.)
Or feel free to contact us at (301) 375-8892 to place your order
Credit Card Guarantee
Based on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, Backyard Amusements, LLC will reimburse you for that amount, up to the full $50.00. www.backyardamusements.com will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with www.backyardamusements.com while using our SSL secure server.
In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.
Click here to start Shopping
Backyard Amusements, LLC provides live support during Business Hours to answer all your questions about your moon bounce, bounce houses, slides and other rental needs. To speak to a member of our friendly staff about inflatable party rentals, please call (301) 375-8892. We are ready to assist you and answer your questions.
Thank you for visiting Backyard Amusements, LLC - your source party supplies, rentals, and bounce houses and water slides.
